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How tcp777 Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit via GCash, Maya, or InstaPay, or contact our support team.

Account data protectionGCash, Maya, InstaPay payment privacyYour right to access and updateClear data retention periodsDirect contact for privacy requests
tcp777 How tcp777 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage What You Share

Data security is not a one-time setup for us — it is part of how the account flow is built. From the moment you link your GCash or Maya wallet to the moment a withdrawal clears via InstaPay, your payment references and identity data are handled with controls in place at every step. Here is how the key areas work in practice.

Cookies and Browsing Data

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can clear these in your browser settings without losing your account data.

Account Security and Access

Login uses a one-time password sent to your registered mobile number. We flag logins from unfamiliar devices and may ask you to re-verify before access is granted.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. After that period, personal identifiers are removed from active systems.

Who Can Request Changes

Only the verified account holder can request data access, correction, or deletion. We confirm identity via your registered number before processing any privacy request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

You have the right to ask what data we hold, request a correction, or ask us to delete your account information. Use any of the three channels below to raise a privacy request. We aim to respond within a reasonable period — complex deletion requests may take longer because we first verify your identity to protect you from fraudulent removal requests.

Live Chat Open the chat widget on any tcp777 page. Raise your privacy request there and our team will log it and follow up with a confirmation message to your registered email.
Email Support Send your request to our support email address shown in the account help section. Include your registered mobile number so we can verify your identity before acting.
Account Settings Some data corrections — like updating your mobile number or linked GCash account — can be done directly inside your account settings without needing to contact support.

Common Questions About Your Privacy at tcp777

These are the questions we actually get from account holders about how their data is handled. If your question is not listed here, reach us through live chat or email and we will give you a direct answer specific to your account.

We collect your name, email, mobile number, and the identity documents you submit during verification. Payment method references — such as your GCash or Maya account number — are also logged for transaction records.

No. Your PIN stays inside your e-wallet app. We only receive a transaction reference number that confirms a deposit or withdrawal was completed — never your credentials.

Yes. Contact us via live chat or support email with a deletion request. We will verify your identity first, then process the request. Some data may be retained where local law requires it.

We retain account records for the period required under applicable law after closure. Once that period ends, personal identifiers are removed from our active systems and are no longer accessible.

We share data only with payment processors needed to complete your GCash, Maya, or InstaPay transactions and with fraud-prevention services. We do not sell your data to advertisers or third-party marketers.

Some updates can be made directly in your account settings. For changes tied to your verified identity — like swapping your linked Maya account — contact support so we can verify you before updating.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.